Concierge

Killarney Hotels Ltd consists of The Europe Hotel & Resort, The Dunloe Hotel & Gardens and Ard na Sidhe Country House under the ownership of the Liebherr Group. We are widely known for our award winning service, professional hospitality and culinary excellence. We pride ourselves on providing the very best there is to offer our guests and our team. We are proud of our people and we can provide high standards of training and development to all our employees at Killarney Hotels Ltd.

We are currently recruiting for a Concierge who will work in our Front of House Department. This is a seasonal full time position available from April through October each year. 

Duties:

• Booking and arranging guest activities, transportation, restaurant reservations and arranging amenities for special occasions
• Set up and break down of conference and banqueting functions
• Respond to guest queries over the phone, via email and in person
• Maintain a professional image at all times; a high standard of personal hygiene and grooming is essential, in line with company’s uniform policy
• Handling and storage of guest luggage from their transport, to and from their rooms
• Liaising with drivers and guides to arrange pick up and drop off times
• Anticipate guests needs and deliver service to the highest quality standards
• Upkeep of the cleanliness of the luggage rooms and front of house areas at all times
• Ensure that the guests get the best out of their stay
• Parking of guest cars
• Driving guests to Killarney town when required in the hotel vehicle
• Other ad hoc duties can be assigned to you by the Front Office Manager and Hotel Manager

 Requirements:

• Excellent knowledge of the local area and tourist attractions is essential
• Previous experience in a similar role within a high class Hotel Industry
• Excellent communication skills

• Proficiency in all Microsoft Office systems 
• Knowledge of Opera is desirable
• Friendly, sociable and guest oriented - naturally warm and engaging personality
• Excellent communication skills for liaising guests needs interdepartmentally 
• Ensuring excellence in delivering service standards to our guests

• Structured and organised in your work, attention to detail is a must 
• Enjoy working in a busy and fast paced environment and as part of a team 
• Fluency of the English language, both verbal and written, is essential 
• Full, clean Irish drivers licence is essential 

*Please note that we are only able to consider candidates who have independently obtained the legal right to work in Ireland for this position. Proof of eligibility to work in Ireland may be required upon application.

Benefits:

• Competitive salaries
• Complimentary meals whilst on duty
• Free parking
• Pension Schemes
• Employee Discounts
• Career Development
• Training
• Tax saving Schemes
• Employee Social Events
• Complimentary laundry of company provided uniforms

*Currently staff accommodaiton is not available for this role.